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Our dedicated customer service team is here to assist you. We respond to all inquiries within 24 hours, ensuring prompt and helpful support every time.
Our customer service team is available from 9 AM to 5 PM, Monday to Friday. We strive to respond to all inquiries as soon as possible!
Contact us at: hello@bumbello.com
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Frequently Asked Questions
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How quickly will I see results?
Many pet owners notice fresher breath within just 1 to 2 weeks. For less plaque and tartar, we recommend at least 6 to 8 weeks; for structurally clean teeth, 90 days.
From what age can my pet be given the powder?
From 3 months. The powder is safe for puppies, adult pets, and seniors.
How much powder should I give per day?
Up to 10 kg 1 scoop, 10–35 kg 2 scoops, and over 35 kg 3 scoops per day (1 scoop = ±2.5 g). Simply mix it into wet or dry food.
Do I still have to brush then?
Not necessary — the powder works across the entire set of teeth via saliva. If you brush occasionally anyway, it only enhances the positive effect.
What is the 90-day money-back guarantee?
If you don't notice a difference in teeth or breath within 90 days, you get your money back — without returning the pot.
How exactly does the 90-day warranty work?
It's very simple: order, give the powder daily for at least a few weeks, and if you don't see a difference within 90 days? Send an email to support@bumbello.com — even if the jar is almost empty. You will get your money back, without having to return the jar.
Does it also work on existing tartar?
Brown algae softens existing tartar, making it more brittle so that it detaches more easily during chewing. For heavy, ingrained plaque, an initial cleaning by a veterinarian is recommended, after which you can easily maintain it with the powder.
Can I combine this with medication or other food?
Yes, our powder combines smoothly with almost all medication and with daily food. If your pet has a specific medical condition, please consult your veterinarian.
How do I know if my pet benefits from this powder?
Signs such as bad breath, yellow or brown plaque, red gums, or difficulty chewing indicate dental care is needed — exactly what this powder helps with.
What are the shipping costs?
Free shipping on orders over €29. Below that, we charge a standard small delivery fee.
How quickly is my order delivered?
Ordered before 23:00 = delivered the next working day.
Which countries do you ship to?
We deliver throughout Europe. For international inquiries, email us at hello@bumbello.com.
Do you offer trial packs?
We work with full-size pots, but thanks to our 90-day money-back guarantee, you can test it completely risk-free.
Is there a bundle or volume discount?
Yes — choose 2, 3, or 5 pots and volume savings (up to 36%) are automatically applied at checkout.
Can I still change or cancel my order?
Contact us as soon as possible. As long as the order has not been dispatched, we will gladly adjust it for you.
How do returns work?
Send us a message and we will arrange your return or prompt refund — completely hassle-free.