Refund Policy

We hope you’re happy with your purchase, but we understand that sometimes things don’t work out.

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

For international orders, return shipping costs must be paid by the customer.

You may return a pack of supplements whether it has been opened or remains sealed, provided the return is requested within 90 days of receiving your order.

Unopened Products

If the seal of the tub has not been broken, we will provide a full product refund, minus the original shipping cost of £3.

To request a return, please email hello@bumbello.com with:

• Your order number

• The address you are returning the product from

We will then provide you with instructions and a return shipping label. Please note that the shipping label must be printed.

Opened Products

If the seal has been broken, you will be required to complete a basic guarantee form so that we can assess your case. This assessment may take up to 7 days.

Refunds cannot be requested if the product was purchased or used for a purpose other than those described on the relevant product page. You will also need to provide your receipt or other proof of purchase.

We reserve the right to refuse refunds for opened or used products. We may also offer a partial or otherwise different refund for opened products depending on the circumstances.

How to Start a Return

To start a return, contact us at hello@bumbello.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at hello@bumbello.com.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom-made products such as special orders or personalized items; and certain personal care goods such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for a return, please contact us at hello@bumbello.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once the return has been accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Where applicable, the item should be returned in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need to provide your receipt or other proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@bumbello.com.