Shipping Policy

Our goal is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below you’ll find the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Area

Delivery Area: We currently ship within the Netherlands and Belgium.

Order Processing

Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

Cut-off Time: Orders placed before 10:00 AM UK time (GMT/BST) will be processed the same day. Orders placed after 10:00 AM will be processed on the next business day.

Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery Time: Orders are typically delivered within 5–10 business days after processing, depending on the destination.

Tracking

Once your order is on its way, you will automatically receive an email containing a tracking number. This allows you to track your package and see when it is expected to arrive.

Delivery

We deliver to your home, to an address of your choice, or to a pickup point. If you are not home, the carrier may leave a notice with instructions for a second delivery attempt or collection from a pickup point. This information will also be available through your tracking information.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can help resolve the issue.

Missing Orders: If your order appears to have been lost, please contact us as soon as possible for further assistance.

Returns

Return Policy: Please refer to our Return Policy for detailed instructions on how to return products.